Privacy Policy

Who we are

This website helps people in Inverclyde and surrounding areas contact independent local tree surgery providers. We are a lead-generation and dispatch service, not the company that carries out tree work on site. When you call or submit the form, your enquiry may be passed to an available arborist or contractor so they can respond to you directly.

Information we collect

We may collect your name, telephone number, email address (if provided), property address, and details about the tree work you describe. If you call us, we may record the caller line identification number, call time, and call duration. We do not intentionally collect special category data unless you choose to include it in your message.

How we use your information

We use your details to answer your enquiry, route your request to suitable local tree surgeons, improve our service, prevent misuse or fraud, and comply with law. We may contact you by phone or email about the enquiry you submitted. Marketing messages are not sent unless you have clearly agreed to receive them.

Sharing your information

Your enquiry may be shared with independent tree surgery businesses who can service your area so they can quote or attend. Those businesses act as separate controllers of your data once they receive your details. We may also share information with service providers who host our website, handle telephony, or provide email delivery, under appropriate contracts.

Retention

We keep enquiry and call records for as long as needed to operate the service, resolve disputes, and meet legal or accounting requirements, then delete or anonymise them where possible.

Your rights

Under UK data protection law you may have rights to access, rectify, erase, restrict, or object to processing of your personal data, and to data portability where applicable. You may also complain to the Information Commissioner’s Office. To exercise your rights, contact us using the details on this website.

Cookies

This site may use essential cookies required for security and basic operation. Optional analytics cookies are only used if enabled and disclosed here when applicable.